Question 1

1. Immediate Access & Right of Withdrawal

Accepted Answer

The Academy is a digital product. By purchasing the track, the student gains immediate access to the digital learning environment, the "Base Assessment," and the first course material. Waiver of right of withdrawal: Upon starting payment, the student expressly agrees that the delivery of the digital content commences and acknowledges that the statutory right of withdrawal (cooling-off period) expires as soon as the content is made accessible.

Question 2

2. Intellectual Property & Right of Use

Accepted Answer

All content in the Academy (videos, audio clips, texts, daily tips, and scripts such as 'Flan Caramel' or 'Catan') is and remains the exclusive property of Voices. * License: The student obtains a personal, non-transferable license for personal use within the framework of the training. Prohibition of distribution: It is strictly prohibited to copy, distribute, publicly display, or commercially exploit teaching materials without prior written permission from Voices.

Question 3

3. Account Security & "Nuclear Lock"

Accepted Answer

An Academy account is strictly personal. Monitoring: Voices monitors access via Device Fingerprinting. An account may be used on a maximum of three (3) unique devices. Sanctions for abuse: Upon detection of account sharing or unusual login patterns, Voices reserves the right to block access immediately and without entitlement to a refund.

Question 4

4. The Teaching Methodology (Drip Feed)

Accepted Answer

The Academy operates according to a fixed rhythm to optimize the learning experience. * Drip Feed: Lessons are released consecutively with a mandatory interval (standard 3 days after completion of the previous lesson). No defect: The fact that not all lessons are available immediately at the start is an essential part of the methodology and does not constitute grounds for complaints or a refund.

Question 5

5. Feedback & Guidance

Accepted Answer

Obligation of effort: Voices commits to providing high-quality feedback on the submitted recordings within a reasonable timeframe. This is an obligation of effort, not an obligation of result. Confidentiality: The feedback provided is personal and confidential. It may not be shared with third parties by the student.

Question 6

6. B2B & Peppol Invoicing

Accepted Answer

For business clients, invoicing is handled automatically via the Peppol network (via Yuki). The student is responsible for providing a valid VAT number and correct company details at checkout. ### 7. Applicable Law These terms and conditions are governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of the district where Voices' registered office is located.

Question 7

How do I order a phone message?

Accepted Answer

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

Question 8

How does ordering work?

Accepted Answer

Here is how it works:
1. Listen to the demos and pick a voice for your phone system.
2. Enter your texts. You can also use our simple text generator.
3. Add hold music if you want.
4. Pay securely with Bancontact, iDEAL or credit card.

Within 3 days at most, you receive the finished audio files by email.

Question 9

What does a professional phone message cost?

Accepted Answer

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

Question 10

What does a professional telephone message cost?

Accepted Answer

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).

At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Terms and Conditions - Voices Academy

General Terms and Conditions Voices Academy