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Privacy Policy

Version 0.3. This page was last updated on [26/05/2023].

We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you will understand exactly how we work.

This privacy policy applies to the services of Johfrah Comm.V. (or www.Voices.eu). You should be aware that Johfrah Comm.V. is not responsible for the privacy practices of other sites and resources. By using this website, you indicate your acceptance of the privacy policy. Voices.eu respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.

Who we are

The address of our website is: https://www.Voices.eu.

Cookies

This website uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Voices.eu 's own secure servers or those of a third party. We use this information to track how you use the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

If you have an account and you log into this website, we store a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted as soon as you close your browser.

Once you login, we will store some cookies related to your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options are valid for 1 year. If you select "Remember me", your login will be saved for 2 weeks. Once you log out of your account, the login cookies are deleted.

Embedded content from other websites

Posts on this website may contain embedded (embedded) content. For example, videos, images, messages, etc. Embedded content from other websites behaves exactly as if the visitor visited this other website.

These websites may collect data about you, use cookies, embed tracking from third parties and monitor your interaction with this embedded content, including interaction with embedded content if you have an account and are logged into that website.

Who we share your information with

If you request a password reset, your IP address will be included in the reset email.

How long we keep your data

For users who register on our website (if applicable), we also store personal information in their user profile. All users can view, change or delete their personal information at any time (only username cannot be changed). Website administrators can also view and change this information.

What rights do you have from your own data

If you have an account on this Web site or you have posted comments, you may request an export file of your personal information that we have about you, including any information you have given us. You may also request that we delete this personal data we hold about you. This does not include data that we are required to keep for administrative, legal or security purposes.

Our use of collected data

When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data will be stored on Voices.eu 's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

What we collect and store

When you visit our site, we collect the following information:

  • Products viewed by you: for example, we use this data to show you products that you have recently viewed
  • Location, IP address and browser type: we use this data to calculate tax surcharges and shipping costs
  • Shipping address: we ask you to enter this information so that we can, for example, calculate shipping costs before you place an order and then ship the order to you!

We also use cookies to store products in your shopping basket as you browse our site.

When you purchase products from us, we ask you to provide information including your name, billing address, shipping address, e-mail address, phone number, credit card/payment information and optional account information, such as a username and password. We use this information for the following purposes:

  • To send you information about your account and order
  • To respond to your inquiries, including refunds and complaints
  • To process payments and prevent fraud
  • To set up your account for our store
  • To comply with legal obligations, such as calculating tax
  • To improve our retail offerings
  • To send marketing messages to you, if you choose to do so

If you create an account, your name, address, e-mail address and phone number will be used to automatically populate checkout information on future orders.

Generally, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not required by law to keep it. For example, we keep order information for 10 years for tax and accounting purposes. This information includes your name, e-mail address, and billing and shipping address.

We will also save comments or reviews, if you leave them.

Who on our team has access

Members of our team have access to the information you have submitted to us. For example, both Administrators and Store Managers have access to:

  • Order information, such as products purchased, date of purchase and delivery address, and
  • Customer information, such as your name, e-mail address, shipping and payment information.

Our team members have access to this information to complete orders, process orders, issue refunds and to support you.

What we share with others

We share information with third parties that help us provide our ordering and shopping services, such as: Zapier.

Please see the Zapier Privacy Policy for more details.

Once this personal information is sent to Zapier, it is then sent to various third party services.

  • Dropbox
  • Google Drive
  • Videoask
  • Voices.eu Woocommerce
  • Gravityforms

Plugins

This website uses Burst Statistics, a privacy-friendly statistical tool to analyze visitor behavior. For this functionality, we (this website) collect anonymized data, which is stored locally without sharing it with other parties. For more information, please read Burst's Privacy Statement .

This website uses Complianz's Privacy Suite for WordPress to collect and record Browser and Device Based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process personally identifiable information, and does not share data with the service provider. For more information, see the Complianz Privacy Statement.

Payments

We accept payments through PayPal. When processing payments, some information is transferred to PayPal. This includes information necessary to process or support the payment, such as the total amount of the purchase and billing information.

See the PayPal Services Privacy Policy for more details.

Changes

This privacy statement is tailored to the use of and features on this site. Any modifications and/or changes to this site, may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.

 

Adjust/unsubscribe communications

If you would like to update your information or have yourself removed from our files, please contact us. See contact information below.

 

Disabling cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and "" services, on our and other websites, may not function properly if cookies are disabled in your browser.

 

Questions and feedback

We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

Voices.eu
Jules Delhaizestraat 42/2
1080 Molenbeek, Belgium
+3227931991
support@Voices.eu