Frequently Asked Questions

We are available every working day to help or advise you.

About our rates

Am I eligible for a discount?

The rate drops if several messages are recorded.

Volume discount:

The cost per message decreases if you enter more messages or longer texts. That's because we charge a one-off starting cost and then calculate the price depending on the length of the text.

Additional volume discount:

We offer an additional volume discount starting at 750 words. It is automatically applied when texts are entered.

Partner code:

If you have a partner coupon code, you can enter it at the checkout. This discount will be automatically applied before you check out.

Prices starting from €89.

The price of your phone messages depends on the length of your texts to be recorded. Our voice actors start as low as €89 per phone call. If you want to calculate the voicing rate price, you can enter your text using this link.

Music costs €59.

Adding hold or background music is subject to a one-off cost of €59. 

No surprises

No, there are no hidden costs or subscription plans. You only pay once for your audio files. After that, you can use them on your own business telephone system without limitation.

About your order

Super fast

Allow up to 3 working days for your audio to be recorded and ready - although delivery often takes place much faster.

In each case, you will receive 3 audio formats:

  1. .wav 48kHz 24bit.
  2. .wav 16kHz 16bit
  3. .wav 8kHz 16bit

But actually any format is possible, including 8kHz 8bit a-law or MP3 and everything in between. Does the file not work properly the first time? No worries: we will work together to find the right format for your telephone system. Our after-sales service is also very helpful.

We are your professional partner

All recordings are made by professional voice-over artists in a soundproof studio. All audio files are customized as required.

 

Assistance from A to Z.

Do you need help with your scripts? Would you like to have your texts proofread? Don't hesitate to contact us in the chat. We will be happy to help you.

 

A retake for tone-of-voice is included.

We are not satisfied until you are satisfied. A retake for pronunciation (tone-of-voice, tempo, intonation,...) is automatically included in the price.

 

Still not satisfied?

We apply a satisfaction guarantee, no questions asked.

About our voices

Should you choose a male or female voice?

What is your brand identity?

The type of voice you choose depends on your corporate or brand identity. What image does your company project? If you have the answer to this question, you know which type of voice you need to represent your company.

Who are your customers?

Finally, customers are also a deciding factor. A company that wants to sound young and fresh will want to choose a cheerful voice. If you often deal with older people, a reassuring and soft voice with a slow and clear pronunciation is preferable.

Our voice-overs provide clarity.

Intelligibility

Does your company consist of several departments? Are your customers likely to raise numerous topics and questions? Then a choice menu is the best solution for your telephone system. 

Professionalism

A key point here is that every message should be clear and intelligible. A telephone voice from voices.be also conveys tranquillity, credibility and professionalism. 

Feeling valued

Deep down, we don't like having to go through a choice menu. But a pleasant, welcoming voice immediately makes us feel appreciated and better served. Moreover, clear messages allow you to quickly and efficiently direct your customers to the right department.

The choice is yours

What's the difference?

We always communicate what each voice-over's native language is. Some voice-overs also offer a second language. Moreover, you can hear how they sound in the demo. The choice between a single multilingual speaker or several native speakers is up to you.

The advantage of using a multilingual speaker.

You can process all your scripts at once. Your telephone system will sound more consistent. You only pay one single start-up fee for your entire order. Moreover, should you wish to make adjustments in the future, you will also save on the various start-up fees.

The advantage of using several native speakers.

You are 100% certain that no local or regional sounds can be heard in the voice-over. Although our multilingual voice-over talents are highly fluent in several languages, their foreign-language origins will always remain slightly noticeable to a native speaker.

Definitely

But the message also counts: keep it short.

Perception has taught us that the quicker we get to talk to a real person, the more we like it. So keep waiting time and choices as short as possible.

Think from your customer's point of view.

Don't use your company's organization as a starting point. If your customer wants to know if his or her parcel can be returned, the option 'For returning an order, press 2' is more customer-friendly than 'For service and repair department, press 2'. So make sure your communication is easy to understand.

 

Communicate the main message first.

Compile a list of the most frequently asked questions. Next, allocate these questions to a limited number of choice options. Make sure not to complicate things: stick to a maximum of five topics. 

Make sure your system works efficiently.

Give some careful thought to the questions your customers might ask. The better your internal organisation is, the faster you will be able to answer all kinds of questions. If you use a system that links the customer number to the phone number, an existing customer will not need to identify him- or herself in the menu. This saves time and allows customers to navigate through the selection menu much faster, making it a more pleasant experience for them.

Questions from our customers

Some of the questions we receive through email.

Hoeveel kost een voice-over?

Er zijn veel namen voor de stem die je wel hoort, maar niet ziet. Dat is wat onze stemmen bij voices.be doen. Maar hoeveel kost zo'n voice-over? En wat doet...

Hoe kan ik bellen met Microsoft Teams?

En zo krijg je een professionele wachtrij, keuzemenu en voicemail. Wij bij voices leggen je uit hoe dat werkt.

Hoe kan ik een professionele voicemail laten inspreken?

Wilt u weten hoe u uw voicemail of telefooncentrale kan laten inspreken door een professionele stem? Johfrah legt het stap voor stap uit in deze video.

Hoe kan ik de voicemail van mijn GSM professioneel laten inspreken?

Je kan je eigen voicemail inspreken, maar al onze klanten houden van on ze mooie en professionele voicemail stemmen. Je kan ze herkennen van bij Proximus, Telenet, Google en Tesla....

Hoe stel ik een keuzemenu in?

Is het keuzemenu echt nodig? En hoe maak je het klantvriendelijk voor je beller?

Please be patient

Your request is being processed.