Question 1

How do I order a phone message?

Accepted Answer

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

Question 2

How does ordering work?

Accepted Answer

Here is how it works:
1. Listen to the demos and pick a voice for your phone system.
2. Enter your texts. You can also use our simple text generator.
3. Add hold music if you want.
4. Pay securely with Bancontact, iDEAL or credit card.

Within 3 days at most, you receive the finished audio files by email.

Question 3

What does a professional phone message cost?

Accepted Answer

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

Question 4

What does a professional telephone message cost?

Accepted Answer

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).

At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Question 5

Can I provide my own music?

Accepted Answer

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

Question 6

How much does it cost to add music on hold?

Accepted Answer

Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.

Question 7

Are the tracks optimised for telephony?

Accepted Answer

Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.

Question 8

Do you also record voice prompts for IVR and phone systems?

Accepted Answer

Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.

Question 9

How long should my telephone message be?

Accepted Answer

Keep it short and concise. A welcome message is ideally between 10 and 15 seconds. A phone menu should guide the caller to the correct department within 30 seconds. Think from the caller's perspective: they want to be helped as quickly as possible.

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