Can you increase sales with your phone menu?
Of course you can. For many businesses, large and small, I record the texts for their phone systems. If you call as a customer after office hours, or...
1 Aug 2017
1 min read
5 tips for a winning voicemail greeting
Can you increase sales through your phone menu? Of course you can. I record the scripts for the phone systems of many businesses, both large and small. If you call as a customer after office hours, or...
Terms used in this article
Short definitions that help you decide faster.
On-hold message
A message played while the caller is on hold. It can provide information and make the wait more pleasant.
Out of office
A message stating that you are temporarily unavailable and when you will return, including an alternative contact channel.
Telephony
Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.
For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.
Phone menu
IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.
IVR
Automatic menu of a telephone system (IVR) that routes callers based on choices.
IVR
An IVR (Interactive Voice Response) is an automated telephone system that allows callers to make choices in a menu via their keypad or voice.
Why is a good IVR voice important?
An IVR is often a customer's first point of contact with your company. A warm, professional voice in your menu ensures:
- Reduced frustration: Clear instructions help callers reach the right department faster.
- Professional image: Instead of a robotic standard voice, you project authority and friendliness.
- Efficiency: Your team is only connected with relevant enquiries.
At Voices.be, we ensure your IVR scripts are not only technically perfect (8kHz), but also sound human and inviting.
