Closed during the Easter holidays? The webshop Wafeltjes.be came up with the idea of ordering a voicemail****message for the Easter break from us, and in this way, they can inform customers abou...
2 Apr 2021
1 min read
Closed over Easter? Set an out-of-office.
Closed for the Easter holidays? The webshop Wafeltjes.be had the idea of ordering a voicemail message from us for the Easter break, enabling them to make customers aware of...
Terms used in this article
Short definitions that help you decide faster.
Out of office
A message stating that you are temporarily unavailable and when you will return, including an alternative contact channel.
Telephony
Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.
For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.
IVR
An IVR (Interactive Voice Response) is an automated telephone system that allows callers to make choices in a menu via their keypad or voice.
Why is a good IVR voice important?
An IVR is often a customer's first point of contact with your company. A warm, professional voice in your menu ensures:
- Reduced frustration: Clear instructions help callers reach the right department faster.
- Professional image: Instead of a robotic standard voice, you project authority and friendliness.
- Efficiency: Your team is only connected with relevant enquiries.
At Voices.be, we ensure your IVR scripts are not only technically perfect (8kHz), but also sound human and inviting.
