Download: practical tips, sample texts and next steps for a professional phone experience.
Key Takeaways
- A clear voicemail saves time and prevents missed leads.
- Always provide a specific callback time or an alternative channel (email, form).
- A professional voice builds trust, even outside office hours.
Basic Rules for Every Script
- Concise: maximum 20-25 seconds per message.
- Clear: company name, expectation and next step.
- Personable: warm tone, no jargon.
Three Templates That Almost Always Work
Office Hours
Welcome to [Company Name]. We are currently unable to take your call. Please leave your name, number and a brief message. We will call you back the next working day.
Outside Office Hours
Welcome to [Company Name]. We are closed. Please leave a message or email [email address].
Menu Options
- Sales: press 1
- Support: press 2
- Administration: press 3
- Callback Request: press 0


