## Do you have an IVR menu? And is your IVR menu the first thing your callers hear when they call you? Then it's important to keep it as clear and efficient as possible. Of course, you want...
31 Oct 2020
1 min read
How to write a good menu in 5 questions.
Do you have a phone menu? And is it the first thing callers hear when they call? Then it's important to keep it as clear and efficient as possible. Of course, you will want...
Terms used in this article
Short definitions that help you decide faster.
Out of office
A message stating that you are temporarily unavailable and when you will return, including an alternative contact channel.
Telephony
Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.
For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.
Phone menu
IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.
IVR
An IVR (Interactive Voice Response) is an automated telephone system that allows callers to make choices in a menu via their keypad or voice.
Why is a good IVR voice important?
An IVR is often a customer's first point of contact with your company. A warm, professional voice in your menu ensures:
- Reduced frustration: Clear instructions help callers reach the right department faster.
- Professional image: Instead of a robotic standard voice, you project authority and friendliness.
- Efficiency: Your team is only connected with relevant enquiries.
At Voices.be, we ensure your IVR scripts are not only technically perfect (8kHz), but also sound human and inviting.
