Which voice best suits a Belgian organisation?

That depends on your target audience. For a Flemish audience, a natural Flemish accent with clear articulation works best. If you have a multilingual organisation in Belgium, a voice actor like Kristien is ideal for consistently recording multilingual menus.

Why is a computer voice not a good idea for my phone menu?

Automated voices sound convincing at first, but they lack human intonation and warmth. Callers give up faster with complex options because a synthetic voice is tiring for the human ear.

How quickly can a phone menu be recorded?

Most professional voice actors deliver recordings within a few working days. Our platform neatly saves your orders, so you can easily add later expansions to your phone menu. [FAQ_BLOCK]

How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

Are there hidden costs?

No. No subscription and no surprises. You pay once per message. You can keep using the audio on your phone system.

Are all music tracks royalty-free?

Yes, all our music is 100% royalty-free. You pay a one-off fee for unlimited use of the track for your telephone system or projects, with no additional payments due to Sabam or Buma/Stemra.

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Do you also record voice prompts for IVR and phone systems?

Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.

From hurried menu options to lasting customer satisfaction: a guide

From hurried menu options to lasting customer satisfaction: a guide | Voices

For a Flemish audience, voices like Gitta or Kristien work particularly well. Gitta has an approachable, warm presence. Kristien's language skills make her an excellent choice if your menu needs to be multilingual later. She speaks Flemish, French, English, German, and Spanish.

Tip: Always listen to specific telephony demos. Do not use general advertising recordings. A voice in a phone menu sounds very different from one in a radio advert.

Step 3: Allow enough breathing room in the recording

As a voice director in the studio, I often see this: a voice actor reads short menu texts too quickly out of habit. However, the right pace is crucial for a successful phone menu.

Studio Director's Tip: Ask the voice actor to pause briefly just before and after each number. When you record phrases like 'For questions about your invoice... press 1' with enough pause, callers have time to process the option. This prevents callers pressing the wrong buttons and getting misdirected calls.

Step 4: Plan for next year's updates now

A common mistake is recording a menu without considering future changes. In six months, an opening hour might change, or a new service might be added. If a colleague then quickly records an extra option using a phone handset, your customer hears a messy mix of different voices and sound qualities.

Tip: Choose a professional voice actor who remains available long-term. Keep the original script. When an update is needed, your phone system's feel stays consistent.

Step 5: Test the result through your customer's eyes

After assembling and setting up the audio files, your guide isn't finished. Call your own system yourself at different times of the day.- Call during peak hours to hear how the waiting time and background music sound.

Intentionally select the wrong options to check if error messages are friendly and clear.
Check that the volume of all individual menu options is consistent throughout.

Tip: Also have someone outside your company test the line. They will notice hesitations you might overlook.

Frequently asked questions

Short and to the point. Click to see the answer.

How do I order a phone message?: Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?: Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.
What does a professional phone message cost?: The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
Are there hidden costs?: No. No subscription and no surprises. You pay once per message. You can keep using the audio on your phone system.
Are all music tracks royalty-free?: Yes, all our music is 100% royalty-free. You pay a one-off fee for unlimited use of the track for your telephone system or projects, with no additional payments due to Sabam or Buma/Stemra.
What does a professional telephone message cost?: A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Do you also record voice prompts for IVR and phone systems?: Yes, we can record complete phone menus (IVR) for your telephone system. You provide the options you need, and we will ensure that everything is recorded clearly and professionally. This is ideal for businesses with multiple departments.
How long should my telephone message be?: Keep it short and concise. A welcome message is ideally between 10 and 15 seconds. A phone menu should guide the caller to the correct department within 30 seconds. Think from the caller's perspective: they want to be helped as quickly as possible.