Drop-down menu with ‘Urgent Card Stop’ option
Welcome to [Company Name], your financial services firm. To help you with your enquiry, we use a menu system. Have you lost your bank card, has it been stolen, or do you suspect fraud? If so, please press 1 immediately so that we can put you through to the security department and Card Stop. Would you like to speak to an adviser about a mortgage, insurance or your investments? Press 2. Did you know that you can also book an appointment for this 24 hours a day via your mobile banking app? For day-to-day banking matters and the counter, press 3.
Why this script works
- 1.A very formal and reassuring introduction, befitting a financial institution.
- 2.Immediate action is required, as theft, loss or fraud must be dealt with immediately and as a matter of priority.
- 3.Expectation management, in which the mobile app is promoted as the quickest way to book an adviser.
