Drop-down menu with priority for damage
Welcome to [Company Name] Insurance. To put you through to the right adviser straight away, please make a selection. Have you been involved in an accident or do you need to report an urgent claim? If so, please press 1 now. Would you like to make a change to an existing policy, or do you have an administrative enquiry? Press 2. For enquiries about a loan, mortgage or investment, press 3. For all other enquiries, please stay on the line.
Why this script works
- 1.A clear, professional welcome that lives up to the estate agent’s reputation.
- 2.Immediate action is required to deal with claims by prioritising them.
- 3.Expectation management for the other departments and the rest of the queue.
