Our voices provide clarity.

Understanding

Do you have a company with many departments? Many different topics and questions customers may ask? Then an IVR for your telephone system is the appropriate solution. 

Professionalism

What is important here is that every message sounds clear and understandable. A telephone voice from voices.eu also brings calmness, credibility and professionalism. 

Rating

Secretly, we don't much like going through a menu of choices. But with a pleasantly welcoming voice, we immediately feel appreciated and better served. Moreover, thanks to the clear messages, you refer your customers to the right department in no time.

The choice is yours

What is the difference?

We always make it clear which native language each voice speaks. On top of that, some voices also offer a second language. You can also hear how these sound in the demo. The choice of a multilingual speaker or separate native speakers is up to you.

The advantage of a multilingual speaker.

You can pass all your texts at once. Your telephone system sounds more consistent. You pay only one startup cost for your order. Moreover, if you want to make changes in the future, you will also save on the various startup costs.

The advantage of several native speakers.

You are 100% sure that the voice will sound completely dialectless. Although our multilingual voices are very fluent in the different languages, it is always very slightly audible to a resident of a country.

Definitely

The message also counts: keep it short.

Perception teaches us that the faster we get a real person on the line, the nicer we experience it. So keep wait times and choices as short as possible.

Think from your customer's point of view.

Don't think from the structure of the business. If your customer wants to know if they can return their package, for example. Then "For returning an order, press 2" is more customer-friendly than "For service and repair department, press 2. Make it as understandable as possible.

Say the most important thing first.

Compile a list of the most common questions. And then divide the most frequently asked questions into a concise selection of choices. Be sure not to go overboard with this: keep it to a maximum of 5 topics, for example. 

Make it efficient.

Think carefully about all the possible questions customers may ask. The better you have your internal structures in place, the faster you can answer various questions. For example, do you have a system with customer numbers linked to the phone number? Then the existing customer does not have to identify himself in the dialing menu. That saves time. And that makes it more pleasant for the customer. Then going through the dialing menu suddenly becomes a lot shorter.

We don't like robotic voices

A robotic voice for your telephone system is best not done. You hear robotic voices in different places: on translation websites and on smart speakers. But do you really want a robot to represent your company?

Impersonal

A robotic voice works automatically and proceeds based on computer techniques. Thus, such a voice has no personality nor does it sound immediately familiar. So you will never experience them as if there is a friend on the other end of the line. And that is just what you need if you want to create personality.

Unreliable

A friendly human voice immediately creates a bond of trust. If you hear someone on the phone who sounds friendly and spontaneous, you are automatically going to trust this person more. So you certainly won't create a trustworthy image if you use an aloof computer voice. 

Projecting your image

You have a young and progressive company and have mostly young people as clients. Provide a young and dynamic voice that can authentically embody the spirit of your company. Your customers are mainly older people who are concerned about security? Then why not choose a calm and familiar voice for your phone greeting. There is so much you can do with the human voice to enhance your customers' experience. None of this is possible with a computer voice.

What is your brand identity?

The choice of voice is tied to your corporate or brand identity. What image does your company have? Once you know the answer to that, you can determine what kind of voice you want to use to represent your company.

Who are your customers?

Finally, your customers are also a determining factor. A company that wants to appear youthful and fresh is more likely to choose an upbeat voice. Do you often have older callers? Then a reassuring, soft voice with a slow and intelligible pronunciation is more often preferred.