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Queue sample messages for a professional telephone system

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A queue with music, voiced by a beautiful telephone voice?

Can't get on the line right away? Make the wait as pleasant as possible for your caller. Use appropriate hold music if necessary to eliminate frustration.

Sample texts of queue notifications

Answering machine texts to make a professional impression

Dutch:


(Wacht:)
Al onze medewerkers zijn momenteel in gesprek. Gelieve even aan de lijn te blijven. Wij helpen u zodadelijk verder.
(Terugbellen:)
Op dit moment zijn al onze medewerkers in gesprek. Wilt u door ons teruggebeld worden, zonder uw plaats in de wachtrij te verliezen? Kies dan 9. Wij bellen u terug zodra u de eerstvolgende in de rij bent. Blijft u toch aan de lijn? Wij helpen u zo snel mogelijk verder.

French:


(L'attente:)
Tout nos collaborateurs sont en ligne. Merci de rester en ligne. Nous allons prendre votre appel dans quelques instants.

English:


(Waiting on hold:)
Dear caller, all our lines are currently busy. We will take your call as soon as possible. Thank you for your patience.

English:


(Warteschleife:)
Alle unsere Mitarbeiter sind im Moment beschäftigt, bitte haben Sie einen Moment Geduld. Ihr Anruf wird in Kürze beantwortet. Vielen Dank für Ihre Geduld.

Spanish:


(Saludo de agentes disponibles:)
Estimado usuario, todas nuestras líneas están actualmente ocupadas. Atenderemos su llamada lo antes posible. Gracias por su paciencia.

Portuguese:


(Texto para Espera Telefônica:)
Prezado usuário, todas as nossas linhas estão ocupadas no momento. Atenderemos sua ligação o mais breve possível. Obrigado pela sua paciência.

The importance of a pleasant telephone queue

A clear message in a queue informs callers of the expected wait time, allowing them to decide whether to stay on hold or call back later. It reduces frustration and shows care for their time, while also potentially increasing customer satisfaction and loyalty.

3 benefits for your business

  • Inform callers of wait time
  • Increase customer satisfaction and loyalty
  • Reduce frustration and show respect for your customer's time

Tips for an enjoyable queue

We create professional audio files for your business telephone system. This will improve your image and increase customer satisfaction. Because both you and your customers deserve it.

Keep it short.
Please stay on the line, we will help you in a moment.
Ask to be patient.
Currently all of our staff are busy, please be patient for a moment. You will be helped as soon as possible.
In between, mention a variation of the message.
Please stay on the line, we will answer your call shortly.
Take away the wait by providing a callback option.
At this time, all of our staff are busy. Would you like us to call you back without losing your place in the queue? Then dial 9. We will call you back as soon as you are the next in line. Are you still on the line? We will help you as soon as possible.

Also interesting:

Examples of call waiting messages for your telephone system.

Some examples of good waiting texts.

Do you want to have your call queue voiced? If you regularly have new customers on the line, it's a good idea to write your queue texts in a businesslike and friendly way. This doesn't have to be difficult at all. More so. The simpler, the better.

Welcome to My Company. All of our employees are currently on call. We will get back to you as soon as possible.
One more moment of patience please. We will try to get back to you as soon as possible.
Welcome to X! Bienvenue chez X! Please stay on the line... Merci de rester en ligne...
Welcome to My Company's on-call service. Please speak your name and number and you will be contacted shortly. Thank you for your call.
Welcome to My Company, a brief moment of patience please. We will do our best to get back to you as soon as possible.

Also interesting:

Our music tips for your voicemail

Waiting music for your telephone system.

Music, maestro! Music or no music? That's the question! What do you do with it on the phone? In this article you will read what the function of (hold) music is and we will give you some useful tips for the best choice of music!

Our top 9 most popular waiting tunes

Voices On Hold
Accoustic, Popular
(01:37)

 59,00

Sunlapse
Pop, Popular
(01:39)

 59,00

Sunday
Lounge, Popular
(03:58)

 59,00

Summer
Lounge, Popular
(02:14)

 59,00

Moonrider
Cinematic, Popular
(03:34)

 59,00

Promotional
Popular
(03:18)

 59,00

Upbeat
Pop, Popular
(02:39)

 59,00

Relax
Folk, Popular
(03:31)

 59,00

Modern
Electronic, Popular
(03:31)

 59,00

Dreamy
Accoustic, Popular
(03:13)

 59,00

Music is everywhere

You cannot deny that music plays an important role in our lives. Music is everywhere and influences our personality and emotions. Music also relaxes and stimulates the brain and making music itself even activates our entire brain! But what is especially important here is the fact that music can be therapeutic.

Music works therapeutically

Music is used in all kinds of therapies to stimulate people for a reason. But even when waiting on the phone, music can be therapeutic! It is recommended anyway that callers wait with music. If you have to wait to be transferred, you definitely don't want to wait in silence. So the music demand depends on whether you have a queue or not. If people get a representative on the line quickly, you don't have to worry much about the choice of music.

The origin of waiting music

Waiting music was actually invented by accident by Alfred Levy. His factory was located right next to a radio station. When he put people on hold, the telephone signal happened to pick up the radio signal through a loose electrical wire. He eventually patented this invention.

Did you know that there is a lot of music written specifically for use on phones? The most famous is undoubtedly Opus Number 1 by Tim Carleton and Darrick Deel:

A true wait music classic

But this Musicatel by Fabrice Lemercier is also a true telephone classic - and even contains remarkable musicality!

Also interesting:

Do's and Don'ts at a waiting center

This company has the solution to the long and tedious queues and prevents fines!

Faced with the complete works of Beethoven - or worse - meaningless music with no feeling? Then there's a good chance you've been hanging out in the queue again at a company with-not-so-good customer service ... Honestly, you as an entrepreneur can do that better, right?

Don't incur a fine!

By the way, did you know that leaving customers on hold for too long can get you a hefty fine? You see, there is such a thing as a telecom law and it states that whoever leaves a consumer on hold for more than 2.5 minutes must be able to leave his/her details and they MUST be contacted within 24 hours. Be honest ... is that the case with your company?

Why drive customers away?

However it is completely absurd to saddle people with an irritating 20-minute queue! Besides the money you might have to cough up to pay the fine because a frustrated consumer reported your business, you are driving away a lot of other (potential) customers. Utterly nonsensical because the solution is up for grabs, is extremely affordable and is sure to bring you new and more satisfied customers.

Say goodbye to the customer-hunting club

Why not have a pleasant telephone voice tell the story of your business, describe your assets or animate the waiting audience? Why not inform and/or entertain your customers instead of antagonizing them? Not got the right skills and/or voice in house?

No disaster, at Voices.eu we do have them. Choose from a range of pleasant voices and go for a professionally recorded message. Or why not go next-level and surprise yourself with a quiz, a summary of all your strengths or an even more original approach? At Voices.eu we like to think along with you. No queue, but have a voicemail to speak to? Even then, our professionals at Voices.eu will help you out!

PS. We exaggerated a bit. For the time being, only telecom companies are obliged to keep you on the line for a maximum of 2.5 minutes, but admit it: good customer service is necessary for every company ...