What are the warranties given to me?
We always go for the best result!
Although we have a customer satisfaction score of 99.9%, recording a voice-over is still the work of a human being. Very rarely, a word may be pronounced incorrectly. If your audio recording is not entirely satisfactory after your text and audio briefing, we will simply do it again until you are completely satisfied!
Instructions for the voice-over actor.
After you have placed your order, we will ask you to prepare some instructions. In this audio briefing, you can specify how the tone-of-voice should be. Should the message sound very cheerful or do you prefer it to be pronounced slowly?
Correct pronunciation.
If necessary, you can use our platform to record your company name, brand name, surnames, number and date notations. Do you prefer "from one to five p.m." or "from thirteen to seventeen hours"? Do you prefer to hear "three hundred and thirty-three", "three, three, three" or "triple three" when pronouncing the phone number? Thanks to your audio briefing, it is completely clear to our voice-over actor how something should be pronounced.
Order without hesitation.
If you are placing an order with us for the first time, you may experience some hesitation. Rest assured: if you are not satisfied, we will not leave you to your own devices. First and foremost, we will do a free new recording, which will be submitted to you for review. Is the voice-off still not entirely to your liking? In that case, we will look for another voice-off actor for your telephone system. Moreover, we apply a reimbursement policy if you are not satisfied! We guarantee the quality of all our voice-over services, because we have carefully selected our voice talents for their quality.
What is the delivery time?
If you order today, the final product will be delivered tomorrow.
As a rule, we guarantee delivery within 3 working days, but in 90% of cases your order will be finished the next day thanks to our production process, which takes place entirely online. Our voice-over specialists have a professional recording studio. Finally, the phone messages receive a finishing touch in our studio. We do this in the same order as the requests come in.
Do you have an urgent order? Please let us know.
Does your order absolutely require it to be ready the next working day or maybe even the day itself? Give us a call or send us an email and your order will be given top priority.
Can I order from any European country?
Yes, we operate in all European countries. By the way, our voice-overs are certified native speakers who live and work in your country of origin. This means we can guarantee correct pronunciation in your native language.
Can I include instructions?
Audio briefing.
If necessary, you will receive a link for an audio briefing. With the help of this audio briefing, the voice-over actor knows exactly how to pronounce certain names or brands so we can ensure flawless handling. Â
How do I change my order?
If the voice-over actor has not begun recording, we may still be able to edit the script. If the text has been recorded and finished, he or she will charge a new standard fee for a new studio recording. If the voice-over actor accidentally failed to follow the audio briefing guidelines for pronunciation, you will of course be entitled to a new recording free of charge!
How do I cancel my order?
If you wish to cancel a submitted and paid order, please inform us as soon as possible. If the voice-over actor has not begun recording, we can cancel your order in time. If the voice-over actor has already started, we will work out a solution together. Feel free to call us to discuss the possibilities.
Will my audio be finished in a ready-to-use format?
Will I receive the right format?
You will receive your telephone messages ready-to-use in the two most common formats for telephone systems.
- Wav 48kHz 24bit
- Wav 16kHz 16bit
- Wav 8kHz 16bit
If you have chosen to have hold music mixed with your messages, our sound engineer will customise this to suit your needs. Your audio files are immediately usable on your telephone system and finished according to modern, high-quality standards.
Digital archive.
We also keep a digital archive for each customer. So if you want to make changes to files later, these can be edited easily and inexpensively.
How can I pay?
Which payment methods are available?
Online payments are completely free of charge. The following payment methods are available.
- iDEAL (ABN Amro, ASN bank, bunq, Frielans bank, ING, Knab, Rabobank, Regiobank, SNS bank, Triodos bank, Van Lanschot Bankiers)
- Credit Card
- Giropay
- Bancontact
- Paypal
Would you like to pay later by invoice?
No problem. Simply choose the Invoice option during checkout. Please note: for new customers, the order will not be executed until payment has been completed.
About your account.
When you place an order with us for the first time, we will ask for your e-mail address, name, address and phone number. We need these data to deliver your phone messages and invoice. We store these data securely. In your account, you can track the status of your order. Your phone messages are also stored there.
Our payment partner is Mollie.
Payments are processed via our payment partner Mollie. Mollie is an independent third party between you and Voices.eu. Mollie and Voices.eu ensure the security of all transactions by using a secure SSL connection. This connection (recognisable by the padlock) guarantees a secure transaction between you and your bank. It ensures a powerful kind of encryption (encoding) that prevents malicious parties from using your data. Even from abroad, your payments will be processed using a secure SSL connection. All your data (including your credit card number) are protected by SSL. Moreover, your credit card number is only used once for the payment of your order and is not stored afterwards.
Privacy.
You can view and change your contact details in your online account. All your personal data are stored confidentially on our secure server. We comply with the Data Protection Act (Wet op de Bescherming van Persoonsgegevens) and the General Data Protection Regulation (GDPR).
General terms and conditions.
When you place an order with us, you agree to our General Terms and Conditions.
